When can I expect my order?
Orders are processed within 2–3 business days and typically arrive within 5–7 business days after shipping.
Can I return my order if I change my mind?
Yes. You can request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging. Please email support@frozenequipment.com to start your return.
Is there a delay?
Occasionally, delays may occur due to supply-chain or carrier issues. Our suppliers and shipping partners always do their best to process and deliver your order as quickly as possible. Average delivery time remains 5–7 business days.
The expected delivery time has passed. Where is my order?
Most orders arrive within the expected timeframe. If your order is delayed by more than 3 days beyond the expected delivery date, please contact us at support@frozenequipment.com so we can investigate with the carrier.
I’m not satisfied with my order. What should I do?
We’re sorry to hear that. Please email support@frozenequipment.com with your order number and a short description of the issue — our team will help resolve it as quickly as possible.
Can I change or cancel my order?
Contact us as soon as possible if you wish to change or cancel your order. If the order hasn’t shipped yet, we’ll do our best to update or cancel it. Once shipped, cancellations are no longer possible.
What if I’m not at home when delivery is attempted?
If no signature is required, the carrier may leave the package in a secure location or mailbox. If that isn’t possible, they may attempt delivery to a neighbor or return the package to the depot for another delivery attempt.
I entered an incorrect address. Can you correct it?
If your order hasn’t shipped yet, contact us immediately to correct the address. Once the order has been dispatched, we can’t guarantee changes, but you may be able to redirect the package using the carrier’s tracking link.
My package is marked as delivered, but I haven’t received it.
Please check with neighbors or your local post office first. If the package still can’t be located, contact us at support@frozenequipment.com so we can open an investigation with the carrier.